1. Scope & Validity
1.1. Scope and Basis of Business Relationships
These general terms and conditions regulate the business relationships between “Kobido Zurich” (hereinafter: Kobido-Zurich) and its clients/participants for all offered services. Kobido-Zurich is a brand of Art of Massage, which offers services in the field of facial massage and related wellness treatments. These conditions are part of all offers, order confirmations, and appointment reservations. Deviations from these general terms and conditions must be confirmed in writing by the service provider in order to be valid.
The following general terms and conditions (GTC) apply to all clients using the services of Kobido-Zurich.
The GTC are based on Swiss law and apply in Switzerland and abroad, provided that the parties expressly or tacitly acknowledge them. Changes and ancillary agreements are only valid if agreed upon in writing by both parties.
The following General Terms and Conditions (GTC) apply to the use of this website, its business services, and the business relationships between Art of Massage, Brauerstrasse 4, 8004 Zurich, Switzerland, and its customers/clients in the version valid at the time the website is accessed or when services are booked.
A ‘client’ is any natural person who enters into a business relationship with Kobido-Zurich for the purpose of utilizing the services offered. The GTC, payment conditions, and data protection provisions may be adjusted from time to time. Kobido-Zurich recommends reading these provisions carefully every time you visit the website or book services.
1.2. Binding Nature and Validity of the GTC
These GTC apply exclusively. Any conditions that conflict with, supplement, or deviate from these GTC require express written confirmation by Kobido-Zurich to be valid and are contractually agreed upon between Kobido-Zurich and the customer. By using this website or by booking a service, the customer confirms their full acceptance of these terms and conditions, including the payment conditions.
Kobido-Zurich reserves the right to amend or update these General Terms and Conditions at any time. Changes will be effective upon publication on the website. Clients are advised to review the GTC regularly.
All offers on this website are subject to change and should not be understood as binding offers. Kobido-Zurich cannot guarantee that the listed services will be available at the time of booking. Therefore, all information regarding availability is without guarantee and may change at any time and without notice.
2. Subject Matter and Conclusion of the Contract
This contract regulates the offer and sale of services via the provider’s website as well as the conclusion of contracts via means of distance communication such as telephone and email. The offers presented on the website are non-binding invitations for the customer to submit an offer. The contract is concluded as soon as the provider accepts the customer’s offer by sending an order confirmation via email or by providing the service. The automatically generated order confirmation does not constitute a legally binding declaration.
When reserving appointments, the contract is concluded if there is a written registration referring to the previous appointment reservation, or if it was clear to the customer that the provider had reserved the corresponding appointments and resources. Appointment reservations can be made in writing via the booking tool, by email, or verbally, and a confirmation email is sent upon receipt of the appointment reservation.
3. Appointment Reservation and Registration – Ordering Services
3.1. Appointment Reservation and Confirmations
Appointment reservations are made in writing via the booking tool, by email, or verbally. The minimum age is 18 years. Upon receipt of the appointment reservation via the internet registration form on our website, a confirmation email is sent immediately.
3.2. Payment Conditions and Right of Withdrawal
Orders are only fulfilled after full payment has been received (exception: cash payment on-site) and if the services are available. If it becomes apparent after the contract has been concluded that the booked services cannot be provided, Kobido-Zurich is entitled to withdraw from the contract. If the customer’s payment has already been received, the amount will be refunded. If no payment has yet been made, the customer is released from the obligation to pay.
4. Prices
The prices for Kobido-Zurich services are, unless otherwise stated, gross prices in Swiss francs (CHF).
We reserve the right to make technical changes, errors, and misprints. In particular, Kobido-Zurich may change prices at any time and without prior notice. No support services are included in the sales prices.
5. Payment Conditions for Kobido-Zurich Services
5.1. Payment Methods and Receipts
Payment for services can be made in advance when booking online or for online services, in accordance with the payment options specified when ordering. Payment can also be made on-site after the service. Unless otherwise agreed, the costs of the services are to be paid either in advance or after the service on-site in cash, by credit card, Twint, or other current payment methods offered. Each customer receives a payment receipt upon request. There is also an option to issue an invoice.
5.2. Payment Timing and Methods
Payment for Kobido-Zurich services is made in one of the following ways:
- In advance – Payment by card or Twint during the online booking process.
- On-site – Payment by card, cash, or Twint after the massage session.
For special services or package deals, Kobido-Zurich may require advance payment or establish individual payment terms. All payments are processed in Swiss francs (CHF). Any additional fees related to currency conversion or international transactions are the responsibility of the client.
5.3. Late Payment Polict
In the event of late payment for an issued invoice, Kobido-Zurich reserves the right to charge default interest of 5% p.a. and reminder fees of CHF 40 per reminder. All other legal consequences of default remain reserved.
6. Cancellation Conditions and Fees for Kobido-Zurich Services
6.1. Free Cancellation and Cancellation Fees
Clients may cancel or reschedule an appointment free of charge up to 24 hours before the scheduled time. If a cancellation or rescheduling request is made less than 24 hours before the appointment, the full fee remains payable.
For prepaid services, no refunds will be issued for late cancellations.
6.2. No-Show policyt
If a client fails to attend an appointment without prior notice (no-show), the full amount remains due.
6.3. Cancellation of Services by Kobido-Zurich
Kobido-Zurich reserves the right to cancel appointments due to extraordinary events beyond Kobido-Zurich’s control (e.g., accident, illness, maintenance works). No claims for damages can be made in such cases. A new replacement date will be agreed with the affected client. If the affected client do not wish to attend a later appointment, any amount already paid will be refunded if Kobido-Zurich cancels.
6.4. Force Majeure
Kobido-Zurich shall not be held liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, pandemics, or other unforeseen events.
7. Right of Withdrawal for Services
No right of withdrawal is granted once the service has been performed with the consumer’s express prior consent.
8. Duty of Loyalty and Due Diligence
8.1. Duty of Care
Kobido-Zurich undertakes to provide the services with the greatest care and professionalism.
8.2. Personal Responsibility of the Client
Kobido-Zurich emphasizes that its services involve active client participation, and certain outcomes cannot be guaranteed. The effectiveness of the treatments depends on various individual factors. Clients are expected to provide honest and accurate information about their health and any contraindications.
8.3. Exclusion of Liability for Service Results
The client bears sole responsibility for the use and implementation of the results of our services. Any claims for damages are expressly excluded by Kobido-Zurich, as far as legally permissible.
9. Confidentiality and Data Protection
9.1. Confidential Treatment of Personal Data
Kobido-Zurich treats all personal data obtained in connection with its activities as strictly confidential. This data is not passed on to third parties, except with the explicit written consent of the client or if required by law.
9.2. Duty of Care for Personal Reports
Kobido-Zurich handles personal client information with the utmost care. If individual wellness or progress reports are created as part of a service, they will only be shared with the respective client.
9.3. Use of Client Names for Reference Purposes
Kobido-Zurich is entitled to use client names (anonymized or shortened upon request) for general reference purposes and to contact clients for service optimization.
10. Copyright & Intellectual Property
10.1. Use of Specialist and Methodological Knowledge
Kobido-Zurich utilizes generally accepted massage techniques, specialist knowledge, and proprietary methodologies developed or adapted for its services.
10.3. Copyright on Own Documents
Kobido-Zurich holds the copyright for all service materials and documentation it provides, whether explicitly marked or not.
10.4. Clients’ Rights to Use Materials
Clients are granted a non-transferable, non-exclusive right to use the materials provided by Kobido-Zurich for personal use only. Commercial or public distribution requires explicit written consent.
11. Liability/Disclaimer
11.1. Exclusion of Liability for Services
Kobido-Zurich provides facial massage and wellness services but does not guarantee specific results, as effectiveness varies by individual. Clients should disclose any allergies, skin sensitivities, or health concerns before treatment.
11.2. No Medical Advice or Promises of Healing
Kobido-Zurich’s treatments focus on relaxation and wellness and are not a substitute for medical treatments. Kobido-Zurich does not diagnose or treat medical conditions, and clients should consult a healthcare professional for medical concerns.
11.3. Limitation of Liability
Kobido-Zurich is not liable for any indirect damages, lost profits, or adverse reactions due to undisclosed health conditions. Liability remains limited to cases of gross negligence or unlawful intent.
12. Data Protection
Kobido-Zurich may process and use the data collected as part of the contract conclusion to fulfill obligations arising from the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners or other third parties.
Kobido-Zurich processes personal data in accordance with Swiss data protection laws and, where applicable, the General Data Protection Regulation (GDPR). Clients have the right to request access to, rectification of, or deletion of their personal data at any time.
The other data protection provisions can be accessed at the following link: Privacy Policy.
13. Severability Clause
13.1. Maintaining the Validity of the General Terms and Conditions
If individual provisions of these General Terms and Conditions prove to be invalid, ineffective, or unfulfillable, this will not affect the validity, effectiveness, or fulfillability of the remaining parts of the General Terms and Conditions.
13.2. Replacement of Invalid Provisions
In this case, the parties undertake to replace the invalid, ineffective, or unfulfillable provision with a valid, effective, and fulfillable provision that comes closest to the original intention of the parties in terms of content.
14. Place of Jurisdiction
Swiss law applies exclusively to contractual relationships with Kobido-Zurich.
The place of jurisdiction for all legal disputes is Zurich.
